Refund policy

Last updated 2026-10-16 · Français · 简体中文 · 繁體中文

Purchases on our website

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

• 14-day refund, no questions asked. If you are not happy with your purchase, you can get a full refund within 14 days of buying, for any reason.
• How to ask: use the link in the receipt email from Paddle, visit paddle.net to find your order, or email us at developer@biibit.ai and we will arrange it with Paddle.
• The refund goes back to the payment method you used. Your bank may take a few working days to show it.
• After a refund, the full course is locked again on all your devices. Your study progress is kept.
• After 14 days: if the course is faulty or not as described, you still have your rights under the Consumer Rights Act 2015 or, if you live outside the UK, under your local consumer law (for example the Australian Consumer Law). Other requests are considered case by case.

Purchases in the iPhone or Android app

Apple or Google sells in-app purchases and handles refunds under their own policies; we cannot refund these ourselves.

• iPhone: go to reportaproblem.apple.com, sign in with your Apple ID and choose the purchase.
• Android: open Google Play → Profile → Payments and subscriptions → Budget and history, or follow Google Play's refund help page.

Free unlocks

Courses unlocked for free (for example as a reward for reporting an error) were not paid for, so there is nothing to refund.

Contact

BIIBIT LIMITED, a company registered in England and Wales (company number 16480080), registered office Suite 2, Second Floor, Sovereign House, 1 Albert Place, London N3 1QB, United Kingdom. Email: developer@biibit.ai