Support

Email us at developer@biibit.ai. We reply within two working days.

I bought the full course but it's locked on my new phone

Open Settings → Purchases → Restore purchases, using the same Apple ID or Google account you used to buy it. If you signed in to SettleReady when you bought, signing in with the same account on the new phone also unlocks it.

How do I get a refund?

Website purchases can be refunded in full within 14 days for any reason: use the link in your Paddle receipt, visit paddle.net, or email us. For purchases in the apps, refunds are requested from Apple or Google. On iPhone, go to reportaproblem.apple.com. On Android, open Google Play → Profile → Payments and subscriptions → Budget and history. See our refund policy.

I bought on the website. How do I use it on my phone?

Install the app, open Settings and sign in with the same Apple, Google or email account you used on the website. Your course and progress appear on every device where you sign in.

Who will I see on my bank statement?

Website purchases are sold by our reseller Paddle.com, so your bank statement usually shows a payment to PADDLE.NET. Paddle also sends the receipt.

I think a question is wrong

Tap "Report a problem" under the explanation. Every report is checked against the official study guide, and corrections reach the app without an update.

Free full course for finding an error

If you report a factual error (a wrong answer or out-of-date information) and we confirm it, we unlock the full course for you free, on the same Apple ID or Google account. The reward goes to the first person to report each error. Typos and translation suggestions are welcome but are not rewarded. Rewards are given at our discretion and are not available for reports sent from the website.

Read-aloud doesn't work in my language

The app reads aloud with your phone's built-in voices, so the voice for your language must be installed. On Android, open Settings → Text-to-speech and download the voice (for example Urdu, Arabic, French, or Chinese (Hong Kong) for Cantonese). On iPhone, open Settings → Accessibility → Spoken Content → Voices and choose your language.

How do I delete my data?

Open Settings → Your data. "Delete all my data" removes everything stored on your device. If you signed in, "Delete my account" also deletes your account and synced data from our server. Purchases made in the apps stay with Apple or Google and can be restored.

Is SettleReady an official government app?

No. SettleReady is an independent study aid and is not affiliated with or endorsed by the Home Office, IRCC, the Department of Home Affairs or any other government body. Use your government's official website to apply, book or check the current test rules.